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Client Success Representative

Company Mission and Highlights:       

mPulse is a Mobile Experience Management (MXM) company focused on consumer health and wellness. Our cloud-based intelligent mobile messaging solution is HIPAA compliant and offers pre-configured message workflows that tackle many of the industry’s most expensive challenges such as missed appointments, medication adherence, and disease management.  Our focus is on incorporating contextual and personalized data to increase message relevancy.  We collaborate with Pharma, Payers, Providers, and Population Health companies to develop innovative messaging solutions.

 

Our Core Values:

Model Integrity and Collaboration
Drive Innovation and Thought Leadership
Support Decision Making at All Levels
Create Value for Clients by Empowering Consumers
Improve Customer Experience Through Simple Design
Celebrate Success… Often

 

Purpose of the Role:

mPulse is looking for an all-star Client Success Representative with a desire to work with “Best in Class” clientele in a fun, fast paced, and challenging environment.  This role will provide direct assistance to our National Account Management & Strategy team focusing on an impressive list of Fortune 500 healthcare companies.

We need a smart, roll-up your sleeves, “anything to get the job done” problem solver who is looking to make an immediate impact and grow within our rapidly expanding company.  Working with all of our internal teams, clients, and partners to support client success and growth, this role is a critical part of daily support efforts.

 

 Duties and Responsibilities:

  • Execute day to day tasks on behalf of clients and account management team
  • Maintain and support client communications as requested 
  • Maintain and communicate expert knowledge of mPulse products and services
  • Ability to understand, demonstrate, and train on client use
  • Create and maintain reports, processes, and presentations
  • Assist clients in creating, scheduling, and reporting on campaigns
  • Provide Project Management & Support for client implementations
  • Provide first level support for client inquiries and needs
  • Interface with other teams within mPulse to drive innovation and improvements
  • Assist with technical troubleshooting as requested
  • Assist with internal reporting tools (Salesforce.com, JIRA, etc.)

 

Skills, Abilities, and Experience:

  • Prior experience in mobile, email, app, or other communication channels
  • Experience in healthcare industry preferred
  • Prior experience in Project Management and/or Account Management
  • Proficient in MS Office, Salesforce.com, and other business software
  • Strong analytical skills to uncover and understand client needs
  • Strong attention to detail and excellent follow-up
  • Ability to communicate clearly, concisely, and effectively
  • Strong ability to learn quickly and work independently
  • Passionate about the delivering legendary customer service
  • High energy, self-starter, with pro-active approach
  • Ability to understand and communicate product requirements

 

Behavioral Competencies:

  • Customer Focused
  • Attention to Detail
  • Independent Self-Starter
  • Highly Organized
  • Critical Thinker
  • Problem Solver
  • Excellent Communicator
  • Ability to Prioritize
  • Technical Aptitude
  • Team Work & Collaboration
  • Multi-Tasker

 

The Perks:

  • Enjoy Unlimited PTO and flexible work hours
  • Full Vision, Dental and Healthcare - all individual premiums paid by mPulse!
  • 401K Program with a 4% match
  • Weekly team lunches to celebrate victories
  • Paid Parking as well as Car Pooling incentives
  • Laptop fitness stations
  • Ping pong conference table and Foosball

 

Contact Information:

mPulse Mobile, Inc.

Attn:  HR Dept.

16530 Ventura Blvd, Suite #500

Encino, CA 91436

careers@mpulsemobile.com

(mPulse is an Equal Opportunity Employer)

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