Company Mission and Highlights:
mPulse is a Mobile Experience Management (MXM) company focused on consumer health and wellness. Our cloud-based intelligent mobile messaging solution is HIPAA compliant and offers pre-configured message workflows that tackle many of the industry’s most expensive challenges such as missed appointments, medication adherence, and disease management. Our focus is on incorporating contextual and personalized data to increase message relevancy. We collaborate with Pharma, Payers, Providers, and Population Health companies to develop innovative messaging solutions.
Our Core Values:
Purpose of the Role:
mPulse Mobile is looking for talented Software Engineer that will fit into internal technology team. This role is primarily focused will be involved in a combination of new feature development, API enhancement, optimization, client integration support and product maintenance. In addition, this role will collaborate with our offshore development partner to continue to deliver and support a high quality intelligent mobile messaging product. Finally, based on seniority and experience, the role will include mentoring and training of junior engineering team members.
The ideal candidate is a mid-level software engineer having worked with technologies used by mPulse, such as Python, Postgres, SQL and other web engineering technologies. He or she should also have a passion for making the consumer healthcare experience better using communication technology.
Duties and Responsibilities:
Analyze and provide detailed defect reports and feature requests.
Provide technical product support to customers as well as internal staff, through web interface, via email and phone when appropriate.
Document problem resolutions in our defect tracking system.
Provide guidance to non-technical team members researching technical issues.
Work with development, testing and documentation teams during product development cycle to ensure quality control.
Investigate, develop and present formal and informal training on ms4 and ms5 products and support issues.
Co-author training plans and support new product team members as well as key customers.
Experience troubleshooting mobile applications and operating system problems.
Skills, Abilities, and Experience: